PRIVACY POLICY
TaskInTown.com
Operated by ORARO ONLINE SERVICES
Effective Date: March 23, 2026
ORARO ONLINE SERVICES ("we", "us", or "our"), operating TaskInTown.com ("Platform"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our Platform.
This Policy is published in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"). By using the Platform, you consent to the practices described in this Policy.
When you register, book a service, subscribe, or contact us, we may collect:
• Full name
• Email address
• Phone number
• Postal address (city, state, pin code)
• Payment information (processed securely via our payment gateway; we do not store card details)
• Profile information, including photos or service descriptions (for Taskers)
• Reviews, ratings, and feedback you submit
• Any other information you voluntarily provide
When you use the Platform, we automatically collect:
• IP address and device identifiers
• Browser type and version
• Pages visited, time spent, and clickstream data
• Referring URLs
• Cookies and similar tracking technologies
We may receive information about you from third parties such as:
• Payment gateways (transaction status, payment confirmation)
• Social login providers, if you choose to sign in via a third-party account
• Public databases or identity verification services, where applicable
We use the information we collect for the following purposes:
• To create and manage your account on the Platform.
• To facilitate service bookings, payments, and transactions.
• To process subscription plans and manage renewals.
• To display and manage reviews and ratings.
• To communicate with you about bookings, updates, and support queries.
• To send transactional emails and, with your consent, promotional communications.
• To improve our Platform, services, and user experience.
• To detect, prevent, and investigate fraud, security incidents, or policy violations.
• To comply with applicable legal obligations and respond to lawful requests from authorities.
• To resolve disputes and enforce our Terms and Conditions.
Under the SPDI Rules, certain categories of information are classified as Sensitive Personal Data or Information (SPDI), including financial information such as bank account or payment card details, and passwords.
We collect SPDI only to the extent necessary for the provision of our services. We obtain your prior consent before collecting SPDI and process it with reasonable security measures. We do not store payment card details on our servers — these are handled entirely by our authorised payment gateway.
We use cookies and similar technologies to enhance your experience on the Platform. Cookies are small data files stored on your device. We use:
• Essential cookies — necessary for the Platform to function correctly.
• Analytics cookies — to understand how users interact with the Platform.
• Preference cookies — to remember your settings and preferences.
You may disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the Platform. By continuing to use the Platform, you consent to our use of cookies as described above.
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
We share information with trusted third-party service providers who assist us in operating the Platform, including payment processors, cloud hosting providers, analytics tools, and customer support platforms. These providers are contractually obligated to use your data only for the specified purpose and to maintain appropriate security standards.
To facilitate a booking, limited information (such as your name, contact number, and service address) may be shared between the Client and the Tasker involved in that booking.
We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of TaskInTown.com, our users, or the public.
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.
We retain your personal information for as long as your account is active or as necessary to provide you with our services. We also retain information as required to comply with legal obligations, resolve disputes, and enforce our agreements.
When your data is no longer required, we securely delete or anonymise it in accordance with our internal data retention policy.
We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:
• Encryption of data in transit using SSL/TLS protocols.
• Restricted access to personal data on a need-to-know basis.
• Regular security reviews of our systems and practices.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that is likely to cause harm, we will notify affected users and relevant authorities as required by applicable law.
As a user of the Platform, you have the following rights with respect to your personal information:
• Access — You may request a copy of the personal information we hold about you.
• Correction — You may request correction of inaccurate or incomplete information.
• Withdrawal of Consent — You may withdraw your consent to processing of your SPDI at any time, subject to legal or contractual restrictions.
• Deletion — You may request deletion of your account and associated data, subject to our legal retention obligations.
• Opt-out — You may opt out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us at taskintown.com@gmail.com. We will respond to your request within a reasonable time, and in any event within 30 days.
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any third-party sites you visit.
The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a person under 18 without verifiable parental consent, we will take steps to delete such information promptly. If you believe we have inadvertently collected data from a minor, please contact us at taskintown.com@gmail.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or by posting a prominent notice on the Platform. Your continued use of the Platform after the effective date of the revised Policy constitutes your acceptance of the changes.
In accordance with the Information Technology Act, 2000 and the SPDI Rules, any grievance or complaint regarding the processing of your personal information may be directed to our Grievance Officer:
Grievance Officer: [Name of Grievance Officer]
ORARO ONLINE SERVICES (operating as TaskInTown.com)
Email: taskintown.com@gmail.com
Address: Hyderabad, Telangana, India
Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt.
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
ORARO ONLINE SERVICES (operating as TaskInTown.com)
Email: taskintown.com@gmail.com
Website: www.taskintown.com
Address: Hyderabad, Telangana, India
This Privacy Policy was last updated on March 23, 2026.
